Terms & Conditions

The Sierra Leone Ports Authority operates on a tenant partner stakeholder basis. While the SLPA is the overarching authority, each stakeholder/service provider operates under specific rules governing their operations with the Ports. Please take the time to study each service provider and the operational procedures and rules guiding their service. We are here as a centralized body to make sure that each provider treats you as a customer and make it easy doing business with us. Please feel free to use our online chat to report any problems and ask for any help. Our customer service hotline can assist from 7a.m to 9 pm Sierra Leone time by dialing 7678 from any networks in Sierra Leone. You can also additionally send emails to customerservice@slpa.sl